In het kort
ING Bank N.V. zoekt een customer Journey Expert – Universal IV in Amsterdam. Het gaat om een freelanceopdracht voor 36 uur per week met een looptijd van 6 maanden. Het tarief is €85,00 tot €95,00 per uur.
Experienced Product Manager – ING Mortgages / Customer Journey Expert
Freelancers only.
About the role
As an experienced product manager with a passion for mortgages, you will help improve mortgage products and customer journeys. You will use your knowledge of the Dutch mortgage market, products, processes, and regulations to develop improvement proposals and take responsibility for coordinating and implementing product and system changes.
What you’ll do
- Initiate product improvements and translate new propositions into solutions for target groups.
- Optimize and implement product and process changes resulting from legislation and regulations.
- Translate mortgage-related knowledge and requirements into practical changes across the mortgage chain.
- Manage projects from concept through implementation.
- Work with internal stakeholders, including risk teams and advisors, and external parties such as NHG, BKR, HDN, and advisory software providers.
What you bring
- A bachelor’s or master’s degree.
- In-depth knowledge of the Dutch housing and mortgage market.
- Knowledge of mortgage legislation, regulations, acceptance policies, and historical and current mortgage product types.
- Insight into the needs and challenges of customers and advisors.
- Demonstrable experience implementing innovations in mortgage policies and/or propositions.
- A commercial mindset and the drive to make an impact.
- Strong analytical and problem-solving skills; you work with facts and data and pay close attention to detail.
- Strong collaboration and interpersonal skills, with the ability to work with different stakeholders.
- Strong Business-to-IT affinity and the ability to translate ideas and requirements into impact.
- Excellent written and spoken Dutch and English.
- An entrepreneurial approach: you can challenge the status quo, explore alternatives, and make independent decisions.
Assignment details
- Location: Amsterdam – Haarlerbergpark
- Working hours: 36 hours per week
- Contract type: Freelance
Eisen
Hier moet je cv aantoonbaar aan voldoen
- Bachelor's or master's degree
- In-depth knowledge of the Dutch housing & mortgage market
- Excellent language skills in both Dutch and English (oral and written)
Wensen
Hiermee val je op
- Solid interpersonal and collaboration skills to engage with different types of stakeholders
- Strong affinity with Business-to-IT and translating ideas and requirements into impact
Competenties
- You are a team player
- Excellent problem-solving skills
- Knowledge of mortgage legislation and regulations and the impact of changes on the entire mortgage chain
- Familiarity with the acceptance policy and the various historical and current product forms of a mortgage
- The ability to delve deeply into the content in order to create the very best products
- The ability to comply with all legislation and regulations, discuss alternatives and question the status quo
- Knowledge of what customers find important and how to realize the best customer experience
- Independent and entrepreneurial ability to realize projects
- Strong analytical skills
- An eye for detail
- The ability to make decisions based on data and facts
- Insight into the needs and challenges of the client and advisor
- Commercial attitude and drive to make an impact
- Strong problem-solving skills and work fact-based and data-driven
